Certification
Commissionaires Skills Development Certification
The Commissionaires organization is deeply committed to the continuous professional development of its staff, viewing training as a cornerstone of its operational excellence. By emphasizing rigorous training programs, we ensure that every member is equipped with the expertise and skills necessary to uphold the organization’s high standards in security and service.
Courses in this Certification
Active Listening encompasses the attentive absorption of others’ communications, thoughtful processing of the conveyed information, and responsive interaction to clarify and draw out further details. Serving as a pivotal skill in the business realm, our one-day training course is designed to endow participants with techniques to enhance active listening, fostering stronger bonds with their interlocutors. The course covers a myriad of topics such as refining listening abilities, discerning between sympathy and empathy, promoting dialogue through paraphrasing and inquiry, establishing rapport, and surmounting obstacles to effective listening.
Appreciative Inquiry (AI) stands as a transformative method for instigating change, anchored in positivity, celebrating successes, and utilizing individual strengths and collective creation to drive enduring and impactful improvements, making an organization unparalleled due to the dedication and care of its people. This extensive, adaptable course emphasizes the principles of Appreciative Inquiry through the lens of the 4-D model. We have developed a pragmatic approach ensuring that participants exit the workshop equipped and prepared to integrate their newfound knowledge into their respective work environments.
There was a time when what you learned in school before entering the workforce would be all you needed to know for the rest of your career. That is no longer the case, as today skills can become outdated very quickly. The rapid evolution of workplace technologies and best practices means you need to keep your skills current. You must truly be a life-long learner and can no longer rely on what you already know.
Over the past several decades, organizations have come to realize that success can be measured in other ways besides dollars and cents. Intangible assets (such as a company’s reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company’s wealth.
While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. This course will teach you how to boost your creative juices.
While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.
In today’s society, we are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. This course will give you the ability to clearly reason through problems and to present arguments in a logical, compelling way.
Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.
Like any other personal challenge, time management requires a customized system that works for you. This course will give you a number of organizational tools and techniques to consider. At the end of the course, you will have a personal productivity plan that you can apply right away.
Goal Setting is a popular and effective course for any trainer’s toolkit, as establishing and achieving goals is a hallmark of success in life. This course gives trainers access to activities and theory to help people understand how to turn their dreams or wishes into reality.
When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. This course will teach you how to speak with influence and persuasion.
Abigail Van Buren, the writer of Dear Abby, once said, “There are two kinds of people: those who come into a room with the attitude, ‘Here I am!’ and those who have the attitude, ‘There you are!’” This course is an exploration about the type of impact we want to have in life and work.
Self-leadership combines taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. This course will cover all of these aspects and teach you how to make meaningful, empowered choices while taking action to get where you want to go.
People around the world are experiencing job burnout and stress in epidemic proportions. Many people feel that the demands of the workplace, combined with the demands of home, have become too much to handle. This course will give you some stress management techniques that you can apply right away.
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done, but often falling short.
Certification
Security Leader Certification
Courses in this Certification
Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.
Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. This course will cover both of these essential skills.
This course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.
This course gives you a solid grounding in how you can play a role in creating a positive environment in your workplace. It shows you what a positive work environment is like and how you can help build one, whether you are an employee or a leader in the workplace. This course introduces you to various team player roles and responsibilities and then digs deep into the structure and flow of effective workplace relationships.
It’s all well and good to have a workplace safety plan but once it’s created how do you communicate that plan to the workforce? Simple. You take that safety plan and use it to develop a safety procedures manual. The manual allows staff to simply follow the procedures when required. This course guides you along the path to creating a comprehensive safety procedures manual. On this journey you will touch upon safety procedures basics, flowcharts, gathering information, procedure writing and fine-tuning, and procedures building.
Think of an executive you admire. Chances are you admire them because of the figure they cut across the corporate and financial world. But that figure does not come about by mere chance, it is the product of hard work, experience, and cleverly crafted insight into what makes a good executive presence. You can avail yourself of a hint of those skills with this informative, enlightening, and engaging eLearning educational extravaganza. Enjoy.
Organizations who promote accountability are more successful and more productive. This course gives workplace leaders techniques for promoting accountability in their organization, starting with themselves.
This course aims to show you the value of having an employee recognition program at your workplace. Along the way it will also give you the tools to create one of your own that you can apply in your own company with beneficial results for all.
How do you make sure you are not a bad boss? How do you develop into a good leader who provides guidance and motivation while showing integrity and modelling the behaviors you want to see in your team? This one-day course will arm participants with what they need to know to transform from a boss to a great leader.
Feedback is an essential element for our growth and development. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due.
Becoming a Leader with Integrity offers an inspiring, motivating and engaging way to inspire your employees, helping to transform them to achieve performance beyond expectations, and inspiring them to lead teams more effectively. An organization with integrity is also a more profitable one, so using this course to bring authenticity and honesty into the conversation not only empowers employees to unleash their potential but also makes your business more profitable in the long-term, too.
Many times, employees are promoted to supervisory positions because of their experience with the company, but once in the new role, oftentimes they are not given the proper tools they need to manage their staff. This one-day course will help new supervisors learn how to lead their team, providing material and activities to develop skills in communication, coaching, and managing conflict, along with other relevant information.
The world is getting smaller and smaller with the increasing influence of the Internet, widespread travel, and multinational corporations. Along with this shrinking of the globe comes an influx of diverse cultures into the office setting. To make this transition a positive one it’s vital to have the skills to understand and welcome several cultures. This course takes a look at how best to smoothly blend employees from several cultures into a cohesive workforce.
Whether it’s asking about a sensitive subject, telling someone they have broccoli in their teeth, or confronting a co-worker about their rude behavior, we all face difficult conversations from time to time. This course will give you a framework that you can use to help you work through tough situations.
When things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on are essential for peace of mind and growth. This course will give you ways to manage the pressure and maintain balance in your life.
Meetings come in all shapes and sizes, from major conventions to a quick huddle in an office hallway. This course will give you the skills to lead an effective meeting of any size.
It’s no secret that employees who feel valued and recognized are more motivated, responsible, and productive. This course will help you create a more dynamic, loyal, and energized workplace.
Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.
Despite all the natural decision making and problem solving that we do, some people are very uncomfortable with having to make decisions. This course will show you how to find creative solutions with a process to identify options, research them, and then put things together in a way that works.
Risk management has long been an essential part of project management, but it has also become an increasingly important part of organizational best practices. This course will introduce you to the basic principles of risk management.
Success as a manager can often depend on how well your team operates. Problem solving methods, conflict resolution skills, action planning tools, self-assessment techniques, and an understanding of team development theory can give a team the boost that they need to become a high-performing unit.
Great leaders know that you must keep learning in order to be successful, especially if you are in a new role. This course will help you take your supervisory skills to a higher level.
This course aims to provide an understanding of the supervisor’s role in organizational health and safety. It will explore the requirements of due diligence, the rights of workers, supervisor and worker health and safety requirements, employee competency, and the role of health and safety committees. The course will also look at supervisor’s roles in hazard identification and control, accident reporting and investigation, and the importance of communicating health and safety information. This course will highlight the most important aspects of the supervisor’s role so that they can participate effectively in health and safety responsibilities and work towards the continual improvement of health and safety performance in their organization.
Certification
Workplace Professional Certification
Courses in this Certification
The most remarkable feats are accomplished by people working together. To become a successful leader, you need to understand how and why teams work well, and what makes teams falter. At all levels, from the newest to the most senior member of an enterprise, personal and organizational success depends on having the skills and knowledge to work successfully with others.
Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.
Collaboration is the skill of working with one or more people to produce or create a result or shared goal. This one-day course discusses why collaborating with colleagues is important in workplaces, and provides strategies to help your organization successfully use collaboration as a tool.
Conflict is a necessary part of our personal growth and development. It only becomes an issue when the people involved cannot work through it. When this happens, negative energy can result, causing hurt feelings and damaged relationships. This course will teach you how to resolve conflict and gain positive results.
Dealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do when these people are our employees?
Diversity is recognizing our individual differences. Differences can be age, gender, race, place of origin, color, disability, sexual orientation, gender identity, socioeconomic status, religious beliefs, marital status, family status and culture. This course aims to help participants better understand and address issues of diversity, equity and inclusion, while giving participants the opportunity to challenge their views and opinions. Through this engaging, interactive training, we hope to help open dialogue with real world examples of behaviors and beliefs.
Beginning with the organizational safety policy, the company’s safety plan shows that senior management takes the commitment to worker health and safety seriously. The safety plan provides a system of policies, procedures and practices to help prevent accidents/incidents, gives workers the knowledge to help them create a safe working environment and outlines a consistent methodology for the company’s approach to health and safety. It is one of the more important safety documents that a company can produce. This course will give you the foundation to develop your organizational safety plan and take the next step in building your safety culture.
Scientific evidence shows that when businesses adopt policies and programs to address psychological health and safety, costs that are incurred related to psychological health issues are between 15 and 33 per cent lower. Psychological health and safety is a shared responsibility between the individual and the workplace. Safe spaces are best created and supported when individuals take responsibility for their own mental health, and workplaces develop policies and programs tailored to the unique needs of the space and those functioning within it. This course will introduce basic concepts of individual health and wellness and workplace psychological safety to support well-being and effective choices for both the employee and the workplace.
Research in North America suggests that more than one in three employees have experienced bullying, abuse, harassment, or discrimination in their workplaces.
Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers.
Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully. In this course, you will learn how to manage and cope with change and how to help those around you, too.
Transgender people are just that: people. As people, they are deserving of just as much respect and consideration as everyone else. This course helps create an awareness of transgender people, transgender people from history, pronouns, safe spaces, inclusion and so much more.
We make decisions based on knowledge, experience, personality and needs – what skill set must be recruited for your organization, for example, or getting a new car that fits your growing family. We also make decisions based on unseen preferences – where we grew up or lessons learned in childhood, for example. That favoritism may be a sign of unconscious bias. If unaddressed, unconscious bias can lead to decisions that unfairly discriminate against individuals and can harm workplaces through unfair hiring practices, lack of diversity, sullied reputation and missing out on recruiting the best candidates for the job.